Support

Where to go depends on what you need help with.

A problem with a specific swap

If an item never shipped, or arrived significantly different from its listing, file a dispute from the swap itself rather than contacting support directly — it's handled faster that way. See the Swap Protection Policy for how disputes work and the deadlines involved.

Everything else

For account issues, a listing that shouldn't be up, a user violating the Trust & Safety Policy, or anything not tied to a specific swap, email support@fitswapapp.com.

Specific-purpose contacts

Copyright or intellectual property claims — see the Copyright & IP Policy
Privacy questions or requests — privacy@fitswapapp.com
Security vulnerability reports — see the Security Policy
Accessibility issues — accessibility@fitswapapp.com
Law enforcement requests — see the Law Enforcement Requests page